Joint Committee publishes translations of guidelines for complaints-handling for the securities (ESMA) and banking (EBA) sectors
On the 25th August 2014, the Joint Committee published translations of guidelines for complaints-handling for the securities (ESMA) and banking (EBA) sectors.
The primary scope of the document is to facilitate a harmonised approach to handling complaints for all 28 EU Member States and across all financial services sectors with a view to increasing market confidence, for the benefit of consumers and firms alike.
The guidelines will become applicable two months after the date of publication of translations.
The Joint Committee Guidelines are available on ESMA’s official website.